FAQ

While our products do not contain nuts, we utilise a third-party manufacturing plant that produces other products which may include such ingredients. The manufacturing equipment is cleaned according to food-grade standards, however there is always the small possibility that traces of nuts are present from batch to batch.

We are unable to accept returns or exchanges for products other than those purchased directly from us at thebeautychef.com unless the product is of unacceptable quality and/or the product does not match the description provided (for example: on its packaging).

If the product is not of acceptable quality and/or the product does not match the description, please contact us at hello@thebeautychef.com. Otherwise, if you purchased your Beauty Chef products from a department store, specialty retailer, another online store or elsewhere, please process your return with the original company of purchase, in line with that store’s return policy.

You can return or exchange products due to a number of circumstances, including if a product does not comply with a statutory guarantee contained in the applicable consumer law. Please refer to our Terms and Conditions on our website for further details.

If, however, you change your mind about a purchase, we will accept returns and exchanges for unused, sealed products that are in a re-saleable condition. As our products are ingestible, we are unable to accept returns of opened products (unless the product does not comply with a statutory guarantee contained in the applicable consumer law. If you wish to return your product, please email hello@thebeautychef.com and we will send an address for you to return your unopened product(s) to us. We must receive your returned product(s) within 30 days of your order together with a copy of your sales invoice/order confirmation. Please note that shipping a return is at your own cost and we are unable to refund your original order’s shipping cost.

With the exception of Flora Fix Balm™ and Probiotic Skin Refiner—which contain honey—all of The Beauty Chef products are both vegan and vegetarian and are not tested on animals.

Because of the good bacteria in our inner beauty products, we recommend that you keep them refrigerated once opened and always use a dry spoon so as not to introduce any moisture into the product. If refrigeration is not possible, due to travel for example, ensure that your powder is kept out of direct sunlight and away from high heat. The unique fermentation process each powder undergoes ensures that these bacteria remain quite hardy and so should not be adversely affected if kept unrefrigerated for short periods of a few hours or so. Note however, that if you have left your product unrefrigerated for longer than a few hours, it’s best to leave it at room temperature and consume it within the month.

As GUT PRIMER does not contain the same live cultures as our other beauty products, once opened, it is able to be stored below 30ºC. Similarly, WELL SPRAY does not require refrigeration.

Whilst we have received feedback from some of our customers who have intolerances to some ingredients that they can take our products without concern, if you have a known intolerance or allergy, it’s important you speak to your healthcare practitioner before consuming The Beauty Chef products or making any dietary or lifestyle changes.

If you decide to take our products and you have a known intolerance, we recommend that you start with a very small dose—about ⅛ of a dose—and gradually increase your intake until you have reached the full dose.

The Beauty Chef products work synergistically to amplify the benefits of each other so are able to be combined and consumed together. Our Essential—GLOW—is a nutrient-dense, bio-fermented powder designed for everyday use and can be combined with our range of Inner Beauty Boosts—COLLAGEN, HYDRATION, ANTIOXIDANT and ADAPTOGEN. The only exception is our OMEGA ELIXIR Inner Beauty Boost which as a listed medicine, must be enjoyed as per the directions on the label.

Yes, the inner beauty powders contain natural flavors, making them delicious to consume. However, they are only used in quantities needed to improve the flavor profiles of the products. All flavors used are also of the highest quality, meeting stringent food safety regulations and standards. All ingredients used in the manufacture of our natural flavours are approved for use in the FSANZ Food Standards Code 2002 (including all gazetted amendments).

As a brand, we look long and hard at our ingredients and where they come from, staying true to our strict ingredient selection policy criteria and sustainability goals. On occasion, we find that due to drought, ingredient quality or availability, Australian ingredients do not meet our strict ingredient selection criteria which means we need to source these elsewhere. We are continually working to bring you more Australian ingredients in each of our products and we hope that in the future we are able to source Australian ingredients which meet our strict requirements. We do, however, acknowledge that not all the ingredients we wish to include in our formulas are grown in Australia because they aren’t suited to the Australian environment and growing conditions, meaning this could cause more damage to the Australian landscape—something we want to avoid to ensure we have ongoing sustainable supply chains using ethically sourced ingredients.

All of The Beauty Chef products are proudly created in Australia.

Our inner beauty products are made from natural, plant-based wholefoods that are naturally low in fructose. Furthermore, the fermentation process reduces fructose as the bacteria metabolise the sugars and causes the foods to become much more digestible and tolerated. Many of our products are also now certified “FODMAP Friendly” and therefore suitable for use if you have a FODMAP intolerance

We recommend that you consult with your chosen healthcare practitioner before taking the Inner Beauty products.*

Our inner beauty powders have a shelf life of 2 years if they remain unopened and 60 - 90 days once opened—please see individual product labels. Our Inner Beauty Boosts have a shelf life of 45 days once opened with the exception of OMEGA ELIXIR, which should be used within 4 weeks of opening.

SLEEP, OMEGA ELIXIR™ and GUT PRIMER can be taken as per the label directions for use, but the remainder of the range is designed to be enjoyed together or individually—in filtered water, coconut water, juices or smoothies. Recommended serving sizes can be found on the bottle/jar.

Please note however, that as some of our inner beauty products contain zinc, it’s essential to review how many products you are consuming daily. When you have excess zinc, this can alter the balance of minerals (such as copper) in the body and usually occurs when you take large amounts of zinc over a long period of time. This imbalance can be seen when you are taking more than 50mg of elemental zinc a day and in this instance, we recommend you speak to your healthcare professional. According to the National Health and Medical Research Council (NHMRC) of Australia, the upper limit of zinc is 40mg per day from all sources.

We gluten and dairy test our inner beauty powders and boosts every batch to ensure they do not contain any traces—one of the many perks of our products being made right here in Australia! Our SUPERGENES™ range also doesn’t contain any gluten or dairy. However, as the capsules are unable to be batch-tested, we cannot refer to them as ‘gluten free’ or ‘dairy free’ here in Australia. 

You will progress through the Inner Beauty Circle tiers based on the number of points you earn.

Tier 1 - SEED (0 - 1249 points): When you sign up for an account or join the program, you’ll enter into SEED tier.
Here, you’ll enjoy: 3 Inner Beauty Points per $1 spent 350 welcome points for signing up

Tier 2 - HARVEST (1250 - 2999 points): Once you reach 1250 points, you’ll enter into HARVEST tier.
Here, you’ll enjoy: 4 Inner Beauty Points per $1 spent Free 100 ml COLLAGEN Inner Beauty Boost valued at $15 Exclusive content

Tier 3 - GLOW (3000+ points): Once you reach 3000 points, you’ll enter into the top tier, GLOW.                                              Here, you’ll enjoy: 5 Inner Beauty Points per $1 spent Ongoing free shipping Free Flora Fix Balm valued at $25 Exclusive content Early access to sales and promotions

For every dollar you spend as an Inner Beauty Circle member, you’ll earn Inner Beauty Points – and, you’ll earn even more points per dollar as you progress through the Inner Beauty Circle tiers. As a thank you for joining our Inner Beauty Circle, you’ll also receive an extra 300 Inner Beauty Points after you place your second order!

There are various other ways to earn points by taking actions such as reviewing a product, sharing on social, placing your second order plus more.

Perks: Each tier in the Inner Beauty Circle will unlock benefits such as free products, exclusive content, shipping offers and more. When you enter a new tier, you will receive an email notifying you of the perks you have unlocked. You can also view your available perks via the Inner Beauty Circle dashboard. Selecting a perk will display instructions for how to redeem the gift and these can be found on the dashboard under ‘Your rewards’.

Redeemable Rewards: As you accumulate Inner Beauty Points, you can choose to redeem them for $5, $10, $15 or $20 vouchers - these vouchers will provide you with a promotional code that can then be applied at checkout as a discount on your next order. These vouchers can be redeemed via the Inner Beauty Circle dashboard.

$5, $10, $15, $20 voucher
Once you reach eligible points, pre-set vouchers will appear redeemable under the ‘All rewards’ section of the dashboard. Simply click ‘View’ —> ‘Redeem’ —> the you can click ‘Apply code’ or copy and paste it at checkout.

Spend points at checkout
You can also choose to spend points at the checkout. Once you have at least 500 points, if you are logged into your loyalty account, you’ll have the option to redeem your points starting at $5 voucher = 500 points and going up in increments of $1=100 points. You’ll be able to use the points slider to nominate how many points you would like to spend, and redeem and apply the discount directly at the checkout.
Note: You will be unable to spend points at checkout with subscription products in your cart. 

There is no limit to the number of points you can earn, however points and rewards do have an expiry date.

Points: Inner Beauty Circle points expire and are removed from your balance 12 months after the earn activity date. Your Inner Beauty points balance may go up or down on a daily basis as credits are earned or expire. Inner Beauty Circle members will unlock the next tier as soon as they have earned enough Inner Beauty points in the preceding 12 month period. Eligibility to upgrade is reviewed every day.
Rewards: All free gifts are subject to a 6 month validity period once redeemed and all reward vouchers are subject to a 12 month validity once redeemed for points via the Inner Beauty Circle dashboard. After your redemption code has been issued via the Dashboard, if the reward voucher or free gift is not used via our online store before the expiry date, the reward voucher or free gift will no longer be redeemable and the use period cannot be extended.

Once you’ve set up automatic recurring payments at your chosen frequency (every 30, 60 or 90 days), your order will be processed and sent out on the next business day after each payment has been received. 

 All subscription orders qualify for free shipping and take 3–10 business days to be delivered.

When it comes to beauty and wellbeing, consistency is key, so we’ve made it easier for you to receive your gut and skin health products regularly so you can set, and forget. 

A Beauty Chef subscription is recurring order, billed and shipped automatically at the chosen frequency, until cancelled or skipped.

Instead of buying a product as a one-off purchase and having to reorder each time you run out, you can purchase your chosen product/s as a subscription – setting up automatic recurring payments and deliveries at your chosen frequency; every 30, 60 or 90 days.

When subscribing to any single products, you’ll receive 10% off and pay upfront for the first delivery, plus anything else you wish to add to your cart.

Depending on your chosen delivery frequency, we’ll send you a reminder with your upcoming order showing the items, price and expected delivery date and you’ll automatically be billed to your authorised payment method, unless cancelled earlier than 3 days before the renewal date.

For every recurring order, you’ll also earn Inner Beauty Points if you are part of our Inner Beauty Circle Loyalty Program. Find out more about our loyalty program here.

Note that subscriptions can be skipped, adjusted or cancelled at any time via your customer account dashboard which you can log into here.

When browsing The Beauty Chef website, you’ll be able to select ‘Subscribe & Save’ when choosing a single product or ‘Subscribe’ when choosing a value bundle where subscription is available. 

The first step is to pick your size and/or flavour (if applicable) and nominate the quantity.

Then, choose how often you would like to receive the product; every 30, 60 or 90 days.                  

Note that you can continue to browse the website for any further products you would like to add to purchase. Complete your order by following the steps to the checkout.

Read more about our subscription offering  here. 

No, unfortunately these payment methods are not currently compatible with subscription orders.

Our secure checkout supports credit cards and PayPal when subscribing.

You will see a list of your subscriptions in a table and above this table you will find your ‘Ships To’ address. To change your shipping address, simply click ‘Edit’. Type in the address you wish to change it to and click ‘Update Address’.

You can change the frequency of a subscription via your account dashboard.

You’ll see the frequency and date of your next order just above each of your subscribed products. Simply click on ‘Edit’ here to change your delivery frequency. You can choose from 30, 60 or 90 days.

The cut off for ongoing subscription adjustments (for example: skip shipment, cancellations, order restarts, address and product type changes) must be made through your customer account dashboard at least 3 days before your next payment schedule.

Orders can not be edited, cancelled or refunded once the order has been processed.

Notification of your next subscription order will be sent out 3 days before your next payment schedule to remind you.

Choose the products you would like to send as a gift and add these to your cart. On the checkout  page, tick the ‘PURCHASING AS A GIFT?’ option and add a personalised message with the recipient’s email address. Add the address that you would like the gift to be delivered to.

Be sure to enter your email AND your friend’s email in the correct fields. Then, complete your payment.

Once the  products are delivered to your friend or loved one, an email will be sent to their email address letting them know that they’ve been sent a gift. The email also contains your personalised message, plus a guide to the products you’ve selected for them.

You can track the order using the tracking link provided in the shipping confirmation email that you will receive once the order has been dispatched.

Similarly, you can track the order via our tracking page tracking page, which can be found in the footer of our site.

You’ll receive an email when the gift has been delivered to the recipient.