FAQ

While our products do not contain nuts, we utilise a third-party manufacturing plant that produces other products which may include such ingredients. The manufacturing equipment is cleaned according to food-grade standards, however there is always the small possibility that traces of nuts are present from batch to batch.

We are unable to accept returns or exchanges for products other than those purchased directly from us at thebeautychef.com unless the product is of unacceptable quality and/or the product does not match the description provided (for example: on its packaging).

If the product is not of acceptable quality and/or the product does not match the description, please contact us at hello@thebeautychef.com. Otherwise, if you purchased your Beauty Chef products from a department store, specialty retailer, another online store or elsewhere, please process your return with the original company of purchase, in line with that store’s return policy.

You can return or exchange products due to a number of circumstances, including if a product does not comply with a statutory guarantee contained in the applicable consumer law. Please refer to our Terms and Conditions on our website for further details.

If, however, you change your mind about a purchase, we will accept returns and exchanges for unused, sealed products that are in a re-saleable condition. As our products are ingestible, we are unable to accept returns of opened products (unless the product does not comply with a statutory guarantee contained in the applicable consumer law. If you wish to return your product, please email hello@thebeautychef.com and we will send an address for you to return your unopened product(s) to us. We must receive your returned product(s) within 30 days of your order together with a copy of your sales invoice/order confirmation. Please note that shipping a return is at your own cost and we are unable to refund your original order’s shipping cost.

With the exception of Flora Fix Balm™ and Probiotic Skin Refiner—which contain honey—all of The Beauty Chef products are both vegan and vegetarian and are not tested on animals.

Because of the good bacteria in our inner beauty products, we recommend that you keep them refrigerated once opened and always use a dry spoon so as not to introduce any moisture into the product. If refrigeration is not possible, due to travel for example, ensure that your powder is kept out of direct sunlight and away from high heat. The unique fermentation process each powder undergoes ensures that these bacteria remain quite hardy and so should not be adversely affected if kept unrefrigerated for short periods of a few hours or so. Note however, that if you have left your product unrefrigerated for longer than a few hours, it’s best to leave it at room temperature and consume it within the month.

As GUT PRIMER does not contain the same live cultures as our other beauty products, once opened, it is able to be stored below 30ºC. Similarly, WELL SPRAY does not require refrigeration.

Whilst we have received feedback from some of our customers who have intolerances to some ingredients that they can take our products without concern, if you have a known intolerance or allergy, it’s important you speak to your healthcare practitioner before consuming The Beauty Chef products or making any dietary or lifestyle changes.

If you decide to take our products and you have a known intolerance, we recommend that you start with a very small dose—about ⅛ of a dose—and gradually increase your intake until you have reached the full dose.

The Beauty Chef products work synergistically to amplify the benefits of each other so are able to be combined and consumed together. Our Essential—GLOW—is a nutrient-dense, bio-fermented powder designed for everyday use and can be combined with our range of Inner Beauty Boosts—COLLAGEN, HYDRATION, ANTIOXIDANT and ADAPTOGEN. The only exception is our OMEGA ELIXIR Inner Beauty Boost which as a listed medicine, must be enjoyed as per the directions on the label.

Yes, the inner beauty powders contain natural flavors, making them delicious to consume. However, they are only used in quantities needed to improve the flavor profiles of the products. All flavors used are also of the highest quality, meeting stringent food safety regulations and standards. All ingredients used in the manufacture of our natural flavours are approved for use in the FSANZ Food Standards Code 2002 (including all gazetted amendments).

As a brand, we look long and hard at our ingredients and where they come from, staying true to our strict ingredient selection policy criteria and sustainability goals. On occasion, we find that due to drought, ingredient quality or availability, Australian ingredients do not meet our strict ingredient selection criteria which means we need to source these elsewhere. We are continually working to bring you more Australian ingredients in each of our products and we hope that in the future we are able to source Australian ingredients which meet our strict requirements. We do, however, acknowledge that not all the ingredients we wish to include in our formulas are grown in Australia because they aren’t suited to the Australian environment and growing conditions, meaning this could cause more damage to the Australian landscape—something we want to avoid to ensure we have ongoing sustainable supply chains using ethically sourced ingredients.

All of The Beauty Chef products are proudly created in Australia.

Our inner beauty products are made from natural, plant-based wholefoods that are naturally low in fructose. Furthermore, the fermentation process reduces fructose as the bacteria metabolise the sugars and causes the foods to become much more digestible and tolerated. Many of our products are also now certified “FODMAP Friendly” and therefore suitable for use if you have a FODMAP intolerance

We recommend that you consult with your chosen healthcare practitioner before taking the Inner Beauty products.*

Our inner beauty powders have a shelf life of 2 years if they remain unopened and 60 - 90 days once opened—please see individual product labels. Our Inner Beauty Boosts have a shelf life of 45 days once opened with the exception of OMEGA ELIXIR, which should be used within 4 weeks of opening.

SLEEP, OMEGA ELIXIR™ and GUT PRIMER can be taken as per the label directions for use, but the remainder of the range is designed to be enjoyed together or individually—in filtered water, coconut water, juices or smoothies. Recommended serving sizes can be found on the bottle/jar.

Please note however, that as some of our inner beauty products contain zinc, it’s essential to review how many products you are consuming daily. When you have excess zinc, this can alter the balance of minerals (such as copper) in the body and usually occurs when you take large amounts of zinc over a long period of time. This imbalance can be seen when you are taking more than 50mg of elemental zinc a day and in this instance, we recommend you speak to your healthcare professional. According to the National Health and Medical Research Council (NHMRC) of Australia, the upper limit of zinc is 40mg per day from all sources.

We gluten and dairy test our inner beauty powders and boosts every batch to ensure they do not contain any traces—one of the many perks of our products being made right here in Australia! Our SUPERGENES™ range also doesn’t contain any gluten or dairy. However, as the capsules are unable to be batch-tested, we cannot refer to them as ‘gluten free’ or ‘dairy free’ here in Australia. 

You will progress through the Inner Beauty Circle tiers based on the number of points you earn.

Tier 1 - SEED (0 - 1249 points): When you sign up for an account or join the program, you’ll enter into SEED tier.
Here, you’ll enjoy: 3 Inner Beauty Points per $1 spent 350 welcome points for signing up

Tier 2 - HARVEST (1250 - 2999 points): Once you reach 1250 points, you’ll enter into HARVEST tier.
Here, you’ll enjoy: 4 Inner Beauty Points per $1 spent Free 100 ml COLLAGEN Inner Beauty Boost valued at $15 Exclusive content

Tier 3 - GLOW (3000+ points): Once you reach 3000 points, you’ll enter into the top tier, GLOW.                                              Here, you’ll enjoy: 5 Inner Beauty Points per $1 spent Ongoing free shipping Free Flora Fix Balm valued at $25 Exclusive content Early access to sales and promotions

For every dollar you spend as an Inner Beauty Circle member, you’ll earn Inner Beauty Points – and, you’ll earn even more points per dollar as you progress through the Inner Beauty Circle tiers. As a thank you for joining our Inner Beauty Circle, you’ll also receive an extra 300 Inner Beauty Points after you place your second order!

There are various other ways to earn points by taking actions such as reviewing a product, sharing on social, placing your second order plus more.

Perks: Each tier in the Inner Beauty Circle will unlock benefits such as free products, exclusive content, shipping offers and more. When you enter a new tier, you will receive an email notifying you of the perks you have unlocked. You can also view your available perks via the Inner Beauty Circle dashboard. Selecting a perk will display instructions for how to redeem the gift and these can be found on the dashboard under ‘Your rewards’.

Redeemable Rewards: As you accumulate Inner Beauty Points, you can choose to redeem them for $5, $10, $15 or $20 vouchers - these vouchers will provide you with a promotional code that can then be applied at checkout as a discount on your next order. These vouchers can be redeemed via the Inner Beauty Circle dashboard.

$5, $10, $15, $20 voucher
Once you reach eligible points, pre-set vouchers will appear redeemable under the ‘All rewards’ section of the dashboard. Simply click ‘View’ —> ‘Redeem’ —> the you can click ‘Apply code’ or copy and paste it at checkout.

Spend points at checkout
You can also choose to spend points at the checkout. Once you have at least 500 points, if you are logged into your loyalty account, you’ll have the option to redeem your points starting at $5 voucher = 500 points and going up in increments of $1=100 points. You’ll be able to use the points slider to nominate how many points you would like to spend, and redeem and apply the discount directly at the checkout.
Note: You will be unable to spend points at checkout with subscription products in your cart. 

There is no limit to the number of points you can earn, however points and rewards do have an expiry date.

Points: Inner Beauty Circle points expire and are removed from your balance 12 months after the earn activity date. Your Inner Beauty points balance may go up or down on a daily basis as credits are earned or expire. Inner Beauty Circle members will unlock the next tier as soon as they have earned enough Inner Beauty points in the preceding 12 month period. Eligibility to upgrade is reviewed every day.
Rewards: All free gifts are subject to a 6 month validity period once redeemed and all reward vouchers are subject to a 12 month validity once redeemed for points via the Inner Beauty Circle dashboard. After your redemption code has been issued via the Dashboard, if the reward voucher or free gift is not used via our online store before the expiry date, the reward voucher or free gift will no longer be redeemable and the use period cannot be extended.

Once you’ve set up automatic recurring payments at your chosen frequency (every 30, 60 or 90 days), your order will be processed and sent out on the next business day after each payment has been received. 

 All subscription orders qualify for free shipping and take 3–10 business days to be delivered.

When it comes to beauty and wellbeing, consistency is key, so we’ve made it easier for you to receive your gut and skin health products regularly so you can set, and forget. 

A Beauty Chef subscription is recurring order, billed and shipped automatically at the chosen frequency, until cancelled or skipped.

Instead of buying a product as a one-off purchase and having to reorder each time you run out, you can purchase your chosen product/s as a subscription – setting up automatic recurring payments and deliveries at your chosen frequency; every 30, 60 or 90 days.

When subscribing to any single products, you’ll receive 10% off and pay upfront for the first delivery, plus anything else you wish to add to your cart.

Depending on your chosen delivery frequency, we’ll send you a reminder with your upcoming order showing the items, price and expected delivery date and you’ll automatically be billed to your authorised payment method, unless cancelled earlier than 3 days before the renewal date.

For every recurring order, you’ll also earn Inner Beauty Points if you are part of our Inner Beauty Circle Loyalty Program. Find out more about our loyalty program here.

Note that subscriptions can be skipped, adjusted or cancelled at any time via your customer account dashboard which you can log into here.

When browsing The Beauty Chef website, you’ll be able to select ‘Subscribe & Save’ when choosing a single product or ‘Subscribe’ when choosing a value bundle where subscription is available. 

The first step is to pick your size and/or flavour (if applicable) and nominate the quantity.

Then, choose how often you would like to receive the product; every 30, 60 or 90 days.                  

Note that you can continue to browse the website for any further products you would like to add to purchase. Complete your order by following the steps to the checkout.

Read more about our subscription offering  here. 

No, unfortunately these payment methods are not currently compatible with subscription orders.

Our secure checkout supports credit cards and PayPal when subscribing.

You will see a list of your subscriptions in a table and above this table you will find your ‘Ships To’ address. To change your shipping address, simply click ‘Edit’. Type in the address you wish to change it to and click ‘Update Address’.

You can change the frequency of a subscription via your account dashboard.

You’ll see the frequency and date of your next order just above each of your subscribed products. Simply click on ‘Edit’ here to change your delivery frequency. You can choose from 30, 60 or 90 days.

The cut off for ongoing subscription adjustments (for example: skip shipment, cancellations, order restarts, address and product type changes) must be made through your customer account dashboard at least 3 days before your next payment schedule.

Orders can not be edited, cancelled or refunded once the order has been processed.

Notification of your next subscription order will be sent out 3 days before your next payment schedule to remind you.

Choose the products you would like to send as a gift and add these to your cart. On the checkout  page, tick the ‘PURCHASING AS A GIFT?’ option and add a personalised message with the recipient’s email address. Add the address that you would like the gift to be delivered to.

Be sure to enter your email AND your friend’s email in the correct fields. Then, complete your payment.

Once the  products are delivered to your friend or loved one, an email will be sent to their email address letting them know that they’ve been sent a gift. The email also contains your personalised message, plus a guide to the products you’ve selected for them.

You can track the order using the tracking link provided in the shipping confirmation email that you will receive once the order has been dispatched.

Similarly, you can track the order via our tracking page tracking page, which can be found in the footer of our site.

You’ll receive an email when the gift has been delivered to the recipient.

GLOW SUPERCHARGED still has the same wild berry flavour that you know and love, but thanks to the addition of some powerful new ingredients like pomegranate peel extract and Kakadu plum and our more potent fermentation process, you'll notice some delicious tropical notes coming through too. 

GLOW now has more natural beta-carotene, more zinc and vitamin C, and it contains B group vitamins from organic sprouted quinoa. This means the overall appearance of GLOW SUPERCHARGED is slightly different and has a more orange tone than previously. If you see small droplets of orange on the sides of your glass or in your yoghurt, this is the natural beta carotene, and you may also see the small purple grains from the anthocyanins. All of these are completely normal and to be expected given the changes to the formulation. 

GLOW SUPERCHARGED has been updated to increase the amount of key skin-loving nutrients vitamins A, C and zinc. It now contains 50% of your RDI of zinc, 81% of your RDI of vitamin C and 16.7% of your RDI of provitamin A (derived from natural beta-carotene sources including Dunaliella salina). Additionally, organic sprouted quinoa (Panmol®) has been included to provide a naturally derived source of B group vitamins specifically activated niacinamide (vitamin B3) 24% of your RDI and 25% of your RDI of biotin. Plus, the new formula contains more probiotics and postbiotics due to our more potent fermentation process. GLOW is now stronger than before and contains more ingredients for skin health.

Our products are wholefood supplements that contain probiotics and postbiotics, rather than probiotic supplements. Whilst probiotics are an important part of The Beauty Chef’s Inner Beauty Products, they are just one element that contributes to the many benefits. Our point of difference is our exclusive Flora Culture™ fermentation process. While probiotics you may find in the supermarket often only carry one or two species or strains, our formulas offer multiple, natural, food-based strains to help encourage microbial diversity. The addition of prebiotic-rich ingredients also helps to nourish the beneficial bacteria in your gut to further boost and balance digestive health. If you are experiencing a medical condition whereby your health practitioner has recommended a particular strain or species at a certain level, you may need additional supplementation.

As all of our Inner Beauty products have been formulated using only natural, plant-based whole foods which have been bio-fermented; the products will always be slightly thicker or grainier than a synthetic product. Many customers enjoying blending GLOW with coconut water or smoothies. Otherwise you may like to try mixing it with your favourite yoghurt for some added flavour and texture.

You can absolutely combine The Beauty Chef products together. SLEEP and GUT PRIMER can be taken as per the label directions for use, and the remainder of the range can be taken up to two serves daily.  These can be consumed either together or individually – in filtered water, coconut water, juices or smoothies. Recommended servings can be found on the bottle/jar. 

No, we recommend that you avoid adding GLOW to warm or heated substances as this may deplete the high levels of beneficial bacteria; instead enjoy it in cool or room temperature beverages such as water, coconut water, juice, a protein shake or smoothie, or even in yoghurt or overnight oats. GLOW should be stored in the fridge and be consumed within 90 days of opening.

Yes, GLOW contains natural wild berry flavour.

GLOW Supercharged can be taken at any time of the day that suits you, it can be taken in water, smoothies or mixed into cold or room temperature food.

Yes, both men and women can take GLOW.

GLOW is produced from natural, plant-based, whole foods that are naturally low in fructose. Furthermore, the fermentation process reduces fructose as the bacteria metabolise the sugars and causes the foods to become much more digestible and tolerated. GLOW is also an approved “FODMAP Friendly” product and is therefore suitable for use if you have a FODMAP intolerance. 

GLOW is suitable for people on a low FODMAP diet and is certified with FODMAP Friendly.

Yes, GLOW does not contain animal-derived ingredients.

Yes. GLOW does not contain dairy or ingredients derived from dairy.

Yes. GLOW does not contain gluten or ingredients derived from gluten-containing grains.

It is rich in soluble fibre, which is fuel for the good bacteria in the gut, as well as helping to sweep the intestines clean.*

CLEANSE is made from whole foods that are naturally low in fructose. It is usually fine to use if you have type 2 diabetes, but everyone is different. Therefore we always suggest that you consult your healthcare practitioner before commencing these products. In addition, always start the product at a reduced dose of 1/8 tsp and gradually increase until you are at the full recommended dose. This allows you to monitor your blood sugar levels closely.*

CLEANSE contains herbs and nutrients that are designed to gently support your body’s own natural detoxification processes. For some people who have never done a CLEANSE before, this may present with certain symptoms – including mild headaches, minor skin breakouts, fatigue, moodiness and mild general aches and pains.*

These are all signs that the body’s elimination and detoxification pathways are overwhelmed by the cleaning process. They can also be the effects of withdrawal from a food or chemical. A common example is the headache people experience when they stop caffeine.*
 
While these signs and symptoms are an indication that the 14-day CLEANSE program is working, they aren't necessary and can be uncomfortable. So what can we do about them?*

At any stage, if you are feeling too uncomfortable, reduce the dose of the CLEANSE Inner Beauty Powder to half. Once the symptoms have subsided, then you can resume at the full dose.* Other things to try include:

• Increasing your water intake. You should be drinking at least 2 litres of fresh filtered water on this program, but some people may need more. Increase to 2.5 litres and even 3 litres if the detox symptoms are still strong.* 

• Reducing the intensity of your exercise, especially if you are feeling fatigued during the program.*

It is very rare, but occasionally CLEANSE may cause some digestive discomfort when first starting.* 

Firstly, if your body isn't used to the level of fibre that it contains, then it can cause some initial bloating and flatulence when you first start taking it. In addition, CLEANSE is an effective probiotic and prebiotic, and when you first start taking these, they can also cause bloating and discomfort as your own internal bowel flora adjust.* 

Yes, COLLAGEN does not contain dairy or ingredients derived from dairy.

Yes, ANTIOXIDANT does not contain animal-derived ingredients.

Yes, both men and women can take ANTIOXIDANT SUPERCHARGED.

We have made some advancements in our exclusive Flora Culture™ fermentation process which has enabled us to increase the amount of fermented ingredients included in ANTIOXIDANT. As fermented ingredients tend to have a slightly sour or acidic flavour, we have had to make a few formulation changes to ensure ANTIOXIDANT SUPERCHARGED continues to be as delicious as it has always been.

Yes, ADAPTOGEN does not contain dairy or ingredients derived from dairy.

Yes, both men and women can take HYDRATION SUPERCHARGED.

Although the words “dry” and “dehydrated” are often used interchangeably, when it comes to your skin, they are two very different things. We have a blog that delves into the details, but essentially, dry skin is linked to the lipids in your skin while dehydrated skin is linked to the amount of water in your skin. This means that sometimes, you may need to support your skin in both ways, ensuring it’s well hydrated, but also that you’re including good fats as well. HYDRATION SUPERCHARGED and OMEGA ELIXIR can be enjoyed together and like all of The Beauty Chef products, are designed to complement each other.

Yes. OMEGA ELIXIR™ does not contain gluten or ingredients derived from grains containing gluten.

Yes, OMEGA ELIXIR™ does not contain animal-derived ingredients.

Yes, OMEGA ELIXIR™ contains natural vanilla, lemon and yuzu flavours.

OMEGA ELIXIR™ can be taken at any time of the day that suits you, it can be taken straight off the spoon or mixed into food.

Yes, OMEGA ELIXIR™ can be used by men.

There is insufficient evidence available to recommend the use of some ingredients such as astaxanthin in pregnancy or when breastfeeding. We recommend speaking with your healthcare professional if you wish to take this product.

Children Under 12 years: Most ingredients used in OMEGA ELIXIR may be consumed by children under the age of 12, however astaxanthin, for example, has very limited data available for this age group. We recommend seeking the advice of healthcare professional to check if this product is right for your child.

Children 12-16 years: 5mL once daily

Children 16 years and over: 5mL twice daily

No, the essential fatty acids are fragile, and heat breaks the bonds, therefore you need to add it to cold foods and drink or taken straight off the spoon.

Absolutely, we have split the dose as some people prefer to take it morning and night, however if you wish to take in one hit that is fine.

No, BODY is naturally sweetened with a small amount of stevia leaf extract.

All flavours of BODY contain wheatgrass, oatgrass and barley grass powders, which means under Australian law we are not able to label ‘gluten-free’ as the product contains ingredients derived from grains containing gluten. However, all flavours of BODY undergo thorough testing, and are considered ‘low gluten’ with results showing <5ppm (less than 5 parts per million).

Yes, BODY does not contain animal-derived ingredients.

Yes, BODY contains natural flavours.

• Chocolate: contains natural chocolate and vanilla flavours, alongside raw cacao
• Vanilla: contains natural vanilla flavour alongside vanilla bean
• Berry: contains natural berry flavour alongside an organic berry blend and maqui berry

No, BODY does not contain added sugar. BODY contains a number of ingredients derived from fruit and vegetables that naturally contain small amounts of sugar; please see the Nutrition Information Panel on each flavour.

• BODY Chocolate contains 0.2g/serve
• BODY Vanilla contains 0.3g/serve
• BODY Berry contains 0.6g/serve

BODY can be taken at any time of the day that suits you, it can be taken in water or added smoothies with a dairy or milk alternative.

Yes, BODY can be used by men.

Children Under 12 years: The ingredients in this product may be consumed by children under the age of 12, however we recommend seeking the advice of a healthcare professional to check if this product is right for your child. Please note, BODY is not recommended for weight control in children.

Children 12-16 years: ½ scoop (12.5g) Please note, BODY is not recommended for weight control in children. Use in conjunction with healthcare professional’s advice.

Children 16 years and over: 1 scoop (25g), 16 years and over are treated as adults from a dosage point of view.