Terms & Conditions

7a. Your Remedy Quiz 15% Off Bundles

Complete the ‘Your Remedy' quiz & receive 15% off your personal prescription when you purchase the three product bundle.
Discount applied automatically. To redeem, simply click the bundle link from the 'Your Remedy' results email to be taken to the shop page and select add to cart.
Valid for Australian and USA retail customers only.
Not Valid with any other offer.

25% off discount automatically applied. Discount valid on single products and select bundles only. Offer available from 8:01am Sunday 10th March (PST) to 11:59pm Sunday 17th March, 2024. Not valid on subscriptions or with any other promotional offer/discount code. Valid for US retail customers only.

  

 

9. Subscriptions

• Customers can sign up to receive a regular supply of Products automatically delivered every 30, 60 or 90 days, as chosen by the customer.
• Receive a 10% discount, when subscribing to any full price single product.
• Adjust, skip or cancel any time by logging in to your customer account dashboard. Simply click ‘cancel’ beside the product you wish to stop under the ‘actions’ column. Or select ‘ Cancel entire subscription’ if you wish to cancel all products. You will be prompted to give a reason as to why you are cancelling. Select an answer from the list in order to cancel the subscription. You will be given the option to add any comments you may wish to or you can simply click ‘cancel subscription’.].
• Subscriptions continue until cancelled by the customer.
• Each payment is automatically billed to the customer's nominated credit card prior to delivery of the relevant Products at the chosen frequency and relevant to the original order date on a recurring basis.
• Only one payment method may be used against all subscriptions in a customer's account.
• No other offer, discount or promotion is valid when subscribing, unless redeeming reward points for an eligible subscription-only voucher via our loyalty program.
• Eligible reward vouchers can be claimed in the Inner Beauty Circle dashboard:
                 o Subscription Only Voucher - $10 Off
                 o Gift with purchase vouchers.
• Non-subscription loyalty reward vouchers are not eligible to be used when subscribing to a product/s.
• Value bundles and kits are not eligible for a subscription discount, but can still be subscribed to be received on a recurring basis.
• Some products such as books and other promotional products may not be eligible for a subscription discount or to be received on a recurring basis.
• The cut-off for ongoing subscription adjustments (skips, cancellations, order restarts, address and product type changes) made through the online customer login is 3 business days before your next payment schedule.
• Confirmation of your subscription will be sent after completion of your initial order and notification of your next subscription order will be sent out 3 days before your next payment schedule.
• We currently offer credit cards (Visa or Mastercard) and PayPal as payment methods to purchase Subscription products.
• If an order fails to capture payment, or the credit card is declined - an email will be sent out notifying the customer. Every 3 days we will attempt to debit the payment details linked to your Subscription. After three unsuccessful attempts, we will cancel your subscription. Customers will only be notified of the failed payments on the first and last attempt.
• The Beauty Chef accepts subscription returns provided they meet the requirements of our returns policy.

10. INNER BEAUTY CIRCLE TERMS & CONDITIONS

The Inner Beauty Circle (also referred to as “The Beauty Chef’s Loyalty Program”) is a customer rewards program (“Program”) managed and conducted by The Beauty Chef Pty Limited (ABN 16 156 222 043) (“The Beauty Chef” “we” or“our”) for the benefit of its customers (“Customer” or “you”). Opting in to the Program is automatic upon: the creation of a Customer account by providing personal information for The Beauty Chef database (“Client file”) online via the program widget or account registration page on thebeautychef.com.

By opting in to the Inner Beauty Circle you agree to the Terms and Conditions of the Inner Beauty Circle Program set out here in and our Privacy Policy. Please read these Terms and Conditions and Privacy Policy carefully before you use and/or opt in to the Program. Refer to our Privacy Policy at https://thebeautychef.com/pages/privacy-policy for more details regarding the use of your personal information and opt out procedures.

PARTICIPATION AND MEMBERSHIP

Participation in the Program is only open to all Beauty Chef customers that have access to our online store. If you are under the age of 18 years, you must have parental/guardian approval to opt in to the Program, and further your parent/guardian must read and consent to these Terms and Conditions. These Terms and Conditions will be accepted by you and will be binding on you at the time of opting in. If you do not agree to be bound by these Terms and Conditions please contact The Beauty Chef at info@thebeautychef.com to request removal from the Program.

CALCULATION OF INNER BEAUTY POINTS

Purchases on our online store will attribute to your tier status, provided you use the email address associated with your Inner Beauty Circle account, and are logged in to your account at the time of purchase. Inner Beauty Circle excludes returns, refunds, delivery charges, and the purchase of gift cards. The Beauty Chef reserves the right to change your tier status if it believes someone is unfairly accumulating rewards not within the rules set out in this document. Dollars earned as part of this loyalty program are not redeemable as cash or monetary value, unless otherwise stated as a way of spending as part of the Program.

INNER BEAUTY CIRCLE TIERS:

Program tier status is based solely on a customer’s total dollar spent from January 1st 2021 to January 1st, 2023 using the email address registered with a loyalty account on thebeautychef.com. As part of the Program, you will unlock Inner Beauty Circle tiers by purchasing goods on our online store. 

The criteria for each Tier are as follows and are subject to change at any time.

SEED – To reach SEED tier, you need spend between $0–$499 per year

SPROUT - To reach SPROUT tier, you need spend between $500–$1499 per year

HARVEST – To reach HARVEST tier, you need spend between $1500–$2999 per year

GLOW – To reach GLOW tier, you need spend between $3000+ per year

Your Inner Beauty Circle tiers status may go up or down based on your purchase history across a rolling 12-month period. Inner Beauty Circle members will unlock the next tier as soon as they have spent enough to upgrade to the next tier preceding 12 month period. Eligibility to upgrade is reviewed every day. Inner Beauty Circle members who do not spend the dollar amount required for each tier within the 12 month period will be downgraded 1 tier.

Any transactions that occur in one of The Beauty Chef’s’s retail partner stores will not count toward the Inner Beauty Circle Loyalty Program. Orders placed on www.thebeautychef.com can take up to 36 hours to reflect in a customer’s Inner Beauty Circle Dashboard.

To the extent that an Inner Beauty Circle has been achieved by you in connection with a breach of these Terms and Conditions or otherwise incorrectly allocated to you, including as a result of an error on the part of The Beauty Chef, we may adjust your Inner Beauty Circle tier to the extent necessary to address the breach or error (as the context permits).When a Customer obtains a refund or reimbursement for goods purchased from The Beauty Chef. The Beauty Chef, an adjustment is also made to the Inner Beauty Circle account in the amount of the reimbursement granted.

TRANSFERS AND CLIENT FILES

Any transactions by another customer at thebeautychef.com cannot be transferred to a different customer for someone else to obtain Inner Beauty Circle points.

There can be only one customer for each Inner Beauty Circle membership. Transactions from multiple Customer files cannot be joined into one Inner Beauty Circle spend amount. It is your responsibility to ensure that The Beauty Chef has only one Client file for you. If you suspect that you have more than one Client file, please contact our customer care team at info@thebeautychef.com

Any Inner Beauty Circle points cannot be sold, transferred, assigned or otherwise dealt with except in accordance with these Terms and Conditions. Inner Beauty Circle points have no cash or monetary value and cannot be taken or redeemed as cash or equivalent, unless otherwise stated as a way of spending as part of the Program.

REWARDS/ PERKS

Any rewards, gifts, benefits or offers communicated as part of the Inner Beauty Circle Loyalty Program may include specific offer terms and conditions, including expiry dates and redemption conditions. You should read these Terms and Conditions carefully. Only Inner Beauty Circle members who receive our communications are eligible to use and redeem any rewards, gifts, benefits or offers. All offers, gifts, benefits or rewards are not transferable and cannot be redeemed for cash or equivalent, unless otherwise stated as a way of spending as part of the Program.

All Inner Beauty Circle gifts, benefits or offers are subject to availability.The Beauty Chef is not liable for any rewards, gifts, benefits or offers not being available for any reason.

If you have opted-out of receiving The Beauty Chef communications, you will not be eligible to receive any rewards or perks of the program.

The Beauty Chef reserves the right to change or withdraw the Inner Beauty Circle rewards and giveaways and these terms at any time without notice.

Valid for Australian and US retail customers only. Use unique discount code at checkout. Not valid with any other offer. GWPs valid 6 months after issue while stocks last. Vouchers valid 12 months after issue. 

EXCLUSIVE CONTENT

Any exclusive content will be supplied to you via your email address entered at the time of sign up.

 

FLASH SALES

During a flash sale promotion period, sale offers are only available to customers who are part of the The Beauty Chef’s loyalty program and who are part of the ‘SEED’ tier or above. Each flash sale promotion will have its own set of terms and conditions.

COMPETITIONS

Each competition will have its own set of terms and conditions.

CHANGE OF DETAILS

You should advise The Beauty Chef of any change of name or email address by emailing info@thebeautychef.com. The Beauty Chef is not responsible for any failure by you to notify us of your change of details, which may result in you not obtaining the benefit of Inner Beauty Circle communications and rewards, gifts or benefits or the loss or downgrade of an Inner Beauty Circle tier. Changes to your details can be made by emailing info@thebeautychef.com.

11. LINKED SITES

Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we do not endorse and are not responsible for the content on those linked websites and have no control over or rights in those linked websites.

12. INTELLECTUAL PROPERTY RIGHTS

Unless otherwise indicated, we own or license from third parties all rights, title and interest (including copyright, designs, patents, trade marks and other intellectual property rights) in this website and in all of the material (including all text, graphics, logos, audio and software) made available on this website (Content).

Your use of this website and use of and access to any Content does not grant or transfer any rights, title or interest to you in relation to this website or the Content. However, we do grant you a license to access the website and view the Content on the terms and conditions set out in this Agreement and, where applicable, as expressly authorised by us and/or our third party licensors.

This website accepts comments, reviews, or other communications (Comments) from users. Submission of Comments is voluntary. Any Comments submitted shall be our exclusive property. The act of submitting Comments will serve as an assignment to The Beauty Chef Pty Limited of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. We reserve the right to use the Comments for any purpose without further notice or compensation to you. Please consider this when submitting Comments and only submit Comments you wish to assign to us.

Any reproduction or redistribution of this website or the Content is prohibited and may result in civil and criminal penalties. In addition, you must not copy the Content to any other server or location and publication, reproduction or distribution is expressly prohibited.

All other use, copying or reproduction of this website, the Content or any part of it is prohibited, except to the extent permitted by law.

13. UNACCEPTABLE ACTIVITY

You must not do any act that we would deem to be inappropriate, is unlawful or is prohibited by any laws applicable to our website, including but not limited to: 

• any act that would constitute a breach of either the privacy (including uploading private or personal information without an individual’s consent) or any other of the legal rights of individuals;
• using this website to defame or libel us, our employees or other individuals;
• uploading files that contain viruses that may cause damage to our property or the property of other individuals; and
• posting or transmitting to this website any non-authorised material including, but not limited to, material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise or which is detrimental to or in violation of our systems or a third party's systems or network security.

If we allow you to post any information to our website, we have the right to take down this information at our sole discretion and without notice.

If you are the owner of a copyright in a work you believe has been copied on our website, as provided under the Digital Millennium Copyright Act, you may submit a written request including the following information:

• A description of the work that is claimed to be infringing and its URL on the Website. 

• A complete description of the copyrighted work claimed to have been infringed or, if multiple copyrighted works are claimed to have been infringed, a representative list of such works and descriptions thereof. The description should identify all related copyright registration numbers. 

• A statement providing the basis for the complaint. 

• The following contact information:

1. The complaining party’s full legal name
2. The authorized agent’s full legal name (if applicable)
3. A postal address for contacting the complaining party
4. An e-mail address for contacting the complaining party
5. A phone number for contacting the complaining party

• The following statements:

1. “I have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law.”
2. “This notification is accurate.”
3. “UNDER PENALTY OF PERJURY, I am the owner of an exclusive right that is allegedly infringed” or, if an authorized agent is submitting the notification, “UNDER PENALTY OF PERJURY, I am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.”
4. “I acknowledge that under Section 512(f) of the DMCA, any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability for damages.”

• A physical or electronic signature of the complaining party or the authorized agent thereof.

• Your authority for submitting the notification (e.g., copyright owner, authorized agent of copyright owner).

The complaining party or authorized agent thereof should file the notification using one of the following methods:

1. Via one of the contact means identified in the U.S. Copyright Office’s online service provider directory for The Beauty Chef Inc. (copyright.gov/onlinesp/);
2. By contacting The Beauty Chef Inc. by mail using the address above;
3. By contacting The Beauty Chef Inc. by email at info@thebeautychef.com; or
4. By contacting The Beauty Chef Inc. by phone at 844-955-7245.

Upon receipt of a complete notification, we will remove or disable access to the work that is claimed to be infringing from the website. Where possible, the user who submitted the work will be forwarded a copy of the notification and will be alerted that access to the work has been removed or disabled.

A user having content removed will have the right to submit a counter-notification including: 

• A description of the work that is claimed to be infringing and its URL at The Beauty Chef Inc. website before access to the work was removed or disabled. 

• A statement why the claim of copyright infringement should be rejected.

• The following contact information:

1. The responding party’s full legal name.
2. The authorized agent’s full legal name (if applicable).
3. A postal address for contacting the responding party.
4. An e-mail address for contacting the responding party.
5. A phone number for contacting the responding party.

• The following statements:

1. “UNDER PENALTY OF PERJURY, I have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled.”
2. “UNDER PENALTY OF PERJURY, I have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled.”
3. “I will accept service of process from the person who provided notification under Section 512(c)(1)(C) of the DMCA or the agent of such person.”
4. “I acknowledge that under Section 512(f) of the DMCA, any person who knowingly materially misrepresents that material or activity was removed or disabled by mistake or misidentification may be subject to liability for damages.”

• A physical or electronic signature of the responding party or authorized agent thereof.

• Your authority for submitting the counter-notification (e.g., author who submitted the work, authorized agent of author who submitted the work).

The responding party or authorized agent thereof should file the counter-notification using one of the following methods: 

1. Via one of the contact means identified in the U.S. Copyright Office’s online service provider directory for The Beauty Chef Inc. (copyright.gov/onlinesp/);
2. By contacting The Beauty Chef Inc. by mail using the address above;
3. By contacting The Beauty Chef Inc. by email at info@thebeautychef.com; or
4. By contacting The Beauty Chef Inc. by phone at +61 2 9363 1648.

If we receive your counter-notification, but your work does not comply with the Terms of Use, we may inform you that we are not able to reinstate your work. We may also request further information from you in order to determine whether the work can be reinstated.

In many circumstances, we will forward your counter-notification (including the contact information submitted with your counter-notification) to the complaining party or authorized agent thereof. At that time the complaining party may take legal action against you in the Federal District Court. If after 14 days the complaining party has not taken legal action against you, you may contact us to request that we reinstate your work. If your work otherwise complies with the Terms of Use, we may reinstate your work at that time.

14. DISCLAIMER OF WARRANTIES AND LIMITATIONS OF LIABILITY

This website and any information, products, content, materials, and any services included on or made available to you through the website are provided on an "as is" and "as available" basis.

The Beauty Chef MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH REGARD TO THE WEBSITE, ITS CONTENTS, THE PRODUCTS REFERENCED ON THE WEBSITE, OR ITS SERVICES.  TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, The Beauty Chef DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE.

YOU EXPRESSLY AGREE THAT YOUR USE OF THE WEBSITE AND SERVICES OFFERED THROUGH THE WEBSITE IS AT YOUR SOLE RISK.

IN NO EVENT WILL The Beauty Chef BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM YOUR USE OF THIS WEBSITE, FROM YOUR USE OF ANY The Beauty Chef SERVICE, OR FROM ANY INFORMATION, PRODUCT, CONTENT, OR MATERIAL INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

To the maximum extent permitted by law we make no warranties or representations about this website or the Content, including but not limited to warranties or representations that they will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that this website will be secure. 

This provision is void, inapplicable, and unenforceable within the State of New Jersey.

15. WEBSITE ACCESS AND INFORMATION ON THE WEBSITE

We reserve the right to restrict, suspend or terminate without notice your access to this website, any Content, or any feature of this website at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.

The information which is provided on this website is not intended to be medical advice, nor does it replace professional medical advice, diagnosis or treatment. 

Our products should not be used to treat, cure or prevent any medical condition and should not be used for therapeutic purposes. 

We make no guarantee as to the results that you may experience from using our products or the information we make available on our website. The results you experience from using our products will depend on many factors, including but not limited to your age, gender, skin type and condition, concomitant products used, health history, where you live (climate, humidity), lifestyle and diet.

Please check with your health practitioner before making any changes to your diet or taking supplements or herbs, especially if you are pregnant or have a health condition. Always read instructions for use carefully.

If you rely on any of the information provided on this website, you do so at your own risk.

16. VIOLATION AND TERMINATION

Violation of the Terms of Use is sufficient grounds for us to terminate your account or access to the Website. Termination of your account may include deleting your account information subject to applicable legal retention obligations such as for tax, security, or resolving ongoing dispute.

17. ARBITRATION AND CLASS ACTION WAIVER

This section is deemed to be a written agreement to arbitrate pursuant to the Federal Arbitration Act, and you agree that this section satisfies the writing requirement of the Federal Arbitration Act.  We believe that arbitration is a faster, more convenient and less expensive way to resolve any disputes or disagreements that you may have with us.  Therefore, pursuant to these Terms of Use, if you have any dispute or disagreement with us regarding (i) your use of or interaction with the Website, (ii) any data or information you may enter into the Website or that we may gather in connection with such use or interaction, and (iii) our products and services, you will not have the right to pursue a claim in court, or have a jury decide the claim, and you will not have the right to bring or participate in any class action or similar proceeding in court or in arbitration.  By using or interacting with the website, you agree to binding arbitration administered by JAMS.  The JAMS Arbitrator shall apply internal laws of the State of California consistent with the Federal Arbitration Act and applicable statutes of limitations, and be located in the State of California. 

This provision is void, inapplicable, and unenforceable within the State of New Jersey.

18. INTENDED AUDIENCE

This website is intended for use by persons over the age of 13. We do not knowingly collect or solicit personal information from children under the age of 13 or knowingly allow such persons to register for an online account or to post personal information on our websites. Should we learn that someone under the age of 13 has provided any personal information to the website, we will remove that information as soon as possible.

19. CALIFORNIA RESIDENTS’ NOTICE

California users are entitled to the following consumer rights notice: If you have a question or complaint regarding the Website, please send an email to info@thebeautychef.com. You may also contact us by writing to The Beauty Chef c/o Customer Care, 1663A Superior Ave, Costa Mesa, California, 92627 or by calling Head Office on +61 2 9363 1648. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, California 95834, or by telephone at 916-445-1254 or 800-952-5210.

20. GENERAL PROVISIONS

Indemnification: You agree to indemnify and hold us, our officers, shareholders, employees, agents, representatives, affiliates, and third party users harmless from and against any and all claims, causes of action, liabilities, damages, losses, expenses and costs (including, without limitation, attorneys' fees) that arise directly or indirectly out of or from: (i) your violation of these Terms of Use, Privacy Policy, any other agreement with us, any representation or warranty contained herein or therein or any applicable law; (ii) any materials submitted by you using the Website; (iii) your activities in connection with obtaining any products or services from us, or (iv) any activity related to access to or use of your account by you or any other person. This provision is void, inapplicable, and unenforceable within the State of New Jersey.

Choice of Law: The Terms of Use will be governed by and construed in accordance with the laws of the State of California, without giving effect to any conflict of laws rules or provisions. This provision is void, inapplicable, and unenforceable within the State of New Jersey.

Severability: If any provision of these Terms of Use, or the application thereof to any person, place or circumstance, will be held by a court of competent jurisdiction to be invalid, void or otherwise unenforceable, such provision will be enforced to the maximum extent possible, or, if incapable of such enforcement, will be deemed to be deleted from these Terms of Use, and the remainder of these Terms of Use and such provisions as applied to other persons, places and circumstances will remain in full force and effect. This provision is void, inapplicable, and unenforceable within the State of New Jersey. 

Captions: Any heading, caption or section title contained in these Terms of Use or the Privacy Policy is inserted only as a matter of convenience and in no way defines or explains any section or provision hereof.

No Waiver: No waiver by either party of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default, nor will any delay or omission on the part of either party to exercise or avail itself of any right or remedy that it has or may have hereunder operate as a waiver of any right or remedy.

Entire Agreement: The Terms of Use and the Privacy Policy are the entire agreement between us relating to the subject matter herein and supersedes any and all prior or contemporaneous written or oral agreements between us with respect to such subject matter. This provision is void, inapplicable, and unenforceable within the State of New Jersey.

Reservation: All rights not expressly granted to you in these Terms of Use are reserved and retained.

Assignment: These Terms of Use form a revocable license between us and you to use the Website according to these Terms. You cannot transfer the license. We may assign our rights and obligations under these Terms of Use, including in connection with a merger, acquisition, sale of assets or equity, or by operation of law.

21. UPDATES TO THE TERMS

You should check this page periodically as the Terms may change from time to time. In the event of a major change to the Terms, we will provide a conspicuous message either through the website or via an email address associated with your account informing you of the change. After a reasonable period of time from providing the message, your affirmative consent or continued use of the website will constitute your acknowledgement and understanding of the Terms in its current version.

Last Updated: Jan 2024